Privacy Policy

This is privacy notice of Microscopy Supplies & Consultants Ltd
We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you. This privacy notice is provided in a layered format so you can click through to the specific areas set out below.

1. WHO WE ARE AND IMPORTANT INFORMATION What is the purpose of this privacy notice? This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you [SIGN UP TO OUR NEWSLETTER/PURCHASE A PRODUCT OR SERVICE/TAKE PART IN A COMPETITION]. This website is not intended for children and we do not knowingly collect data relating to children. You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. Data controller(s) Microscopy Supplies & Consultants Ltd is the controller and responsible for your personal data (collectively referred to as ["COMPANY"], "we", "us" or "our" in this privacy notice). Our contact details are [6a Carneil Road, Carnock,Fife,KY12 9JH, [email protected], 01383 851434. For all data matters contact Angela Hocking or Anita McKenzie Third-party links outside of our control This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE PERSONAL DATA WE COLLECT ABOUT YOU Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows Identity Data includes FIRST NAME/LAST NAME/ USERNAME/ / TITLE/ · Contact Data includes BILLING ADDRESS/DELIVERY ADDRESS/EMAIL ADDRESS/ TELEPHONE NUMBERS. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. If you fail to provide personal data Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time

. 3. HOW WE COLLECT YOUR PERSONAL DATA We use different methods to collect data from and about you including through: · Directly. You may give us your [IDENTITY, CONTACT AND FINANCIAL DATA] by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you · [Apply for our products or services;] · [Create an account on our website;] · [Subscribe to our service or publications;] · [Request marketing to be sent to you.]

4. HOW WE USE YOUR PERSONAL DATA We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances · Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. · Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by [contacting Angela Hocking]. · Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. [GENERALLY WE DO NOT RELY ON CONSENT AS A LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA OTHER THAN IN RELATION TO SENDING THIRD PARTY DIRECT MARKETING COMMUNICATIONS TO YOU VIA EMAIL OR TEXT MESSAGE. YOU HAVE THE RIGHT TO WITHDRAW CONSENT TO MARKETING AT ANY TIME BY CONTACTING US [ANGELA HOCKING - [email protected] OR ANITA MCKENZIE – [email protected]]]. PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Please contact us [Angela Hocking or Anita McKenzie] if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer (a) Identity (b) Contact Performance of a contract with you To keep an note of warranty client/contact/Product/invoice details For warranty reasons, to also fullfill legal obilgations and For financial accounts/taxation obligations Client, product/invoice details To ensure that we draw up an accurate set of financial accounts and keep to fulfil legal taxation /accounts purposes [Marketing We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. [WE HAVE ESTABLISHED THE FOLLOWING PERSONAL DATA CONTROL MECHANISMS]: [Promotional offers from us We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us [OR IF YOU PROVIDED US WITH YOUR DETAILS WHEN YOU ENTERED A COMPETITION OR REGISTERED FOR A PROMOTION] and, in each case, you have not opted out of receiving that marketing.] [Third-party marketing We will get your express opt-in consent before we share your personal data with any company outside microscopy supplies & consultants ltd for marketing purposes.] Opting out You can ask us or third parties to stop sending you marketing messages at any time [BY LOGGING INTO THE WEBSITE AND CHECKING OR UNCHECKING RELEVANT BOXES TO ADJUST YOUR MARKETING PREFERENCES OR BY FOLLOWING THE OPT-OUT LINKS ON ANY MARKETING MESSAGE SENT TO YOU OR] BY EMAILING [email protected] AT ANY TIME]. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of [A PRODUCT/SERVICE PURCHASE, WARRANTY REGISTRATION, PRODUCT OR SERVICE EXPERIENCE OR OTHER TRANSACTIONS].]


Cookies enable us to tailor the websites to your interests and preferences.

Cookies are small files placed on a user’s computer browser when they visit a website. They hold a small amount of information that tells something about that user such as the pages they visited on a website, how many times they visited the website and how much time they spent there. This helps website owners understand who their audience is and what they are looking at on their site.

See the following list of cookies used by Volusion store software and a brief explanation of each cookie’s use.

European Cookie Legislation

There is a piece of privacy legislation known as the “cookie law” that requires websites to get consent from visitors to store or retrieve any information on a computer, smartphone or tablet. All websites targeted towards European Union (EU) citizens are now expected to comply with the law.

Strictly Necessary Cookies

There are some cookies of the computer kind that you similarly can’t go without. They enable the Volusion storefront to function, and cannot be disabled without crippling the shopping cart and browsing experience for customers.


Easy for you to say! Actually, all of those crazy x’s are there for a reason. This is an ASP session cookie that identifies the customer’s current session with the server. This cookie does not contain any content other than the session ID (indicated in the cookie name by "XXXXXXXX")

3. Vsettings

This cookie stores any site settings for that session. It does not contain any content other than the session settings. For example, if a customer selects to display 24 results per page on Search Results and Category pages, this cookie will store that setting throughout the customer’s browsing experience.

4. Slt

This cookie is a session login token that gets set when a customer logs into your store. It’s necessary for your customers to be able to log in, and allows them to check out as a returning customer.

5. CartID5

This cookie allows customers to add items to their shopping cart. An ecommerce essential! Without it, customers couldn’t proceed to the checkout page.


You know when you veer from your standard cookie recipe to add some enhancements like nuts or spices? Well, functionality cookies are kind of like that. They’re used for some of the more special features available with Volusion. You can disable these features to prevent these cookies from being stored on customers’ browsers.

7. History50

This cookie stores the ProductIDs of the last items viewed by a customer on your store. It’s used to control the My Recent History functionality, which can be set to appear at the bottom of all product pages as your customers browse your site.

8. _atuvc

This cookie comes from AddThis. Volusion's integration with AddThis allows share buttons (Twitter, email, etc.) to appear beneath your product images.

Functionality cookies – Affiliate Program

9. Referrer

This cookie is used to indicate the site from which the customer navigated to the Volusion store. This helps merchants see where customers are coming from!

10. AffiliateID

This cookie is used to tell the Volusion store which Affiliate should get credit/commission for items purchased through the Affiliate link.

11. AffiliateTrackedToday

This cookie is used to ensure that the affiliate link does not get click-through credit on each page load.


LocalStorage for Product Comparison Functionality

LocalStorage is an alternate Javascript-based method to store local data without using cookies. The Volusion software uses LocalStorage to enable the Product Comparison feature.

13. VCompareIDs

This is the key of the LocalStorage object used by the Product Comparison feature in Volusion.

This LocalStorage stores the product codes of the products that customers select to Compare when they’re browsing your store. This way, they can see how their selected products stack up later, when they click Compare.

To disable the Product Comparison feature and prevent the LocalStorage object from being set on your customer’s browser:

14. Go to Design > Product Display Settings

15. Scroll to the bottom and expand the Product Comparison Page section of the page

[Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies]

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after

If you would like further information, please read our Privacy Notice.. Change of purpose We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please [contact Angela hocking – [email protected]]. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. WHO WE SHARE YOUR PERSONAL DATA WITH We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above. · Internal Third Parties microscope manufacturers for warranty, delivery reasons. · External Third Parties Service [microscope manufacturers for warranty/delivery reasons · Providers [VOLUSION] based [USA] who provide [IT AND SYSTEM ADMINISTRATION SERVICES]. · Professional advisers [FSB LEGAL, JOHN LYNCH, SAGEPAY, INTUIT OR AXA INSURANCE] including lawyers, bankers, auditors and insurers based [in the EU] who provide [CONSULTANCY, BANKING, LEGAL, INSURANCE AND ACCOUNTING SERVICES]. · HM Revenue & Customs, regulators and other authorities [ACTING AS PROCESSORS OR JOINT CONTROLLERS] based [IN THE UNITED KINGDOM] [WHO REQUIRE REPORTING OF PROCESSING ACTIVITIES IN CERTAIN CIRCUMSTANCES]. · Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


7. DATA SECURITY We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (INCLUDING CONTACT, IDENTITY, FINANCIAL AND TRANSACTION DATA) FOR [SIX] YEARS AFTER THEY CEASE BEING CUSTOMERS FOR [TAX] PURPOSES.] In some circumstances you can ask us to delete your data: see Your legal rights below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data: · The right to request a copy of the personal data which we hold about you; · The right to request that we correct any personal data if it is found to be inaccurate or out of date; · The right to request your personal data is erased where it is no longer necessary to retain such data; · The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data; · The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means); · The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing; · The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics). If you wish to exercise any of the rights set out above, please Angela Hocking]. No fee required – with some exceptions You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Time limit to respond We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES THIS VERSION WAS LAST UPDATED ON 22.5.18 AND HISTORIC VERSIONS CAN BE OBTAINED BY CONTACTING US. FROM 25 MAY 2018 THERE WILL BE CHANGES IN DATA PROTECTION LAWS AND WE WILL THEN BE ABLE TO RESPOND TO SOME OF YOUR REQUESTS. FOR EXAMPLE, A REQUEST FOR THE TRANSFER OF YOUR PERSONAL DATA). WE ARE STILL WORKING TOWARDS GETTING OUR SYSTEMS READY FOR SOME OF THESE CHANGES. Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current. 11. QUERIES, REQUESTS OR CONCERNS To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our [DATA PROTECTION OFFICER/OUR DATA REPRESENTATIVE] on email [email protected] or [email protected]. If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.